Wooo-hooooo: Jeg er nævnt i New York Times! De refererer til en artikel jeg har skrevet om, at “Kunden har altid ret” er noget vrøvl. Fra artiklen:
It may seem counterintuitive to argue that it may be better sometimes for business owners to worry more about their business than about a particular customer. But Alexander Kjerulf, a business consultant, argues just that on his Web site, Chief Happiness Officer (positivesharing.com).
Læs min oprindelige artikel om “The Customer is Always Right” her (på engelsk).
