Her er en helt fantastisk video med Colleen Barret der taler om ledelse i Southwest Airlines: Mit favoritcitat fra videoen er dette: “Den vigtigste prioritet vi har, er vores medarbejdere… Jeg bruger 85% af min tid på medarbejderne og på at yde proaktiv kundeservice til dem… De bruger så til gengæld deres liv på at… Læs mere I Southwest Airlines kommer medarbejderne først
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